Correct addition of RMA (Defective) cartridges.
- ⦿ The defective cartridge must be photographed together with the test sheet.
- ⦿ The cartridge model is visible.
- ⦿ The serial number is visible.
![](/modules/warranty/views/images/01.png)
If the serial number of the cassette is on the other side of the cassette, then there must be two photos.
![](/modules/warranty/views/images/02.png)
In the case of an unreadable cartridge, it is necessary to take a photo of the cartridge model and serial number, and a photo of the printer screen or error message.
![](/modules/warranty/views/images/03.png)